{pdf} Out of Control: The New Biology of Machines, Social Systems, & the Economic World Kevin Kelly

The book took a long time to get to me and I complained – the company was right on it – they gave me back my money and apologized.

Then, the book arrived a week later. The company did not re-bill me through Amazon but asked that I settle up with them through PayPal. I did.

I find that they are service oriented and willing to lose the sale rather than lose the customer – I would order from this company again.

Tim Richardson
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